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Some residents have complained that they are being charged for using Voice over Internet Protocol (VoIP) apps. Those UAE residents who want to subscribe to Etisalat's free Internet voice and video calls must unsubscribe first and then subscribe it again to avail the offer. Some residents have complained that they are being charged for using Voice over Internet Protocol (VoIP) apps such as BOTIM when it is free for two months. This is because customers are not unsubscribing their existing packages first. For more information, go to https://www.khaleejtimes.com/business/telecom/what-you-need-to-know-about-using-botim-in-uae-1